Privacy Policy

This Privacy Policy describes how Triniti AI Technologies Sdn Bhd ("Tarabot", "we", "our", or "us") collects, uses, stores, and protects personal data when you visit our website, communicate with our team, or use our services, including the Tarabot Membership app.

1. Information We Collect

Information You Provide

• Name, phone number, email address, and other contact details.
• Booking, inquiry, and customer support details.
• Any message you submit through forms, WhatsApp, chatbot, or email.

Website Information Collected Automatically

• Device and browser information.
• IP address, pages visited, and interaction data.
• Cookies and similar tracking technologies.

Tarabot Membership App Data

• Phone sign-in: When you sign in using your mobile number, we collect the number, including its country code, and process the one-time password (OTP) you enter to verify access to your account. Your number is used to send the verification SMS and identify your membership account.
• Optional outlet-search location: When you choose to find nearby outlets and grant location permission, the app can send your device's latitude and longitude to Tarabot's server to find nearby outlets and calculate distances. Location may be approximate or precise, depending on the permission you grant and the information available from your device. You can decline or withdraw location permission and search manually by outlet, state or city instead.
• Push notifications: When the app registers for push notifications, we process a push token and app-installation identifier, together with platform, app version, device information, language, time zone and notification-permission status. These help route membership and booking updates to your device. You can turn off notifications in your device settings; disabling their display does not necessarily delete the push-registration data already held.

2. How We Use Your Information

• To verify phone sign-in, identify your membership account and provide access to app services.
• To show nearby outlets when you choose location-based search.
• To respond to inquiries and provide requested services.
• To schedule sessions, process service requests, and provide support.
• To improve our website, service experience, and chatbot support flow.
• To send operational updates and important service notices.
• To comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process personal data based on one or more of the following: consent, performance of a contract, compliance with legal obligations, and our legitimate business interests.

4. Data Sharing

We may share data with trusted service providers only when necessary, including:

• Website hosting and technical support providers.
• Customer communication tools (including chatbot and messaging platforms).
• SMS delivery providers that process your phone number to deliver sign-in verification messages.
• Platform push-notification providers that process notification tokens and delivery-related information, including Google Firebase Cloud Messaging in the Android app.
• Payment and billing partners, where applicable.
• Regulators, law enforcement, or advisors when required by law.

5. Data Retention

We retain personal data only for as long as necessary for the purposes stated in this policy, unless a longer retention period is required by applicable law.

Tarabot Membership account deletion

You can request deletion in the Android app through Profile → Privacy & Security → Delete account, or use our account deletion page to email a request without installing or signing in to the app. The request covers your account and associated personal data; temporary deactivation is not a substitute for deletion.

The active account record is anonymised and sign-in sessions and push registrations are revoked. An encrypted deletion audit can retain the former account ID and contact details, deletion timestamp, IP address, user-agent, device operating system/model, app version and deletion reason. Limited transaction records may also be retained for legal, accounting, fraud-prevention and security purposes. These records are not available through the deleted account.

See the account deletion page for the request process and retained-data information, or contact cs@tarabot.com.my for privacy enquiries.

6. Security Measures

We apply reasonable administrative, technical, and organizational safeguards to protect your data. No system is fully risk-free, but we continuously improve our controls to reduce unauthorized access or misuse.

7. Your Rights

Subject to applicable law, you may request to:

• Access or correct your personal data.
• Withdraw consent for specific processing activities.
• Request deletion of data where legally permissible.
• Limit or object to processing in certain circumstances.

Delete your Tarabot Membership account

You can request account and associated data deletion without installing or signing in to the app. Visit our Delete Account page for instructions and the support email link.

8. Third-Party Services

Our website may include third-party tools, links, or integrations. Their privacy practices are governed by their own policies, and we recommend reviewing them directly.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

For privacy requests or questions, contact us at:
Triniti AI Technologies Sdn Bhd
Email: cs@tarabot.com.my
Phone: +6012 665 8803