Privacy Policy

This Privacy Policy describes how Triniti AI Technologies Sdn Bhd ("Tarabot", "we", "our", or "us") collects, uses, stores, and protects personal data when you visit our website, communicate with our team, or use our services.

1. Information We Collect

Information You Provide

• Name, phone number, email address, and other contact details.
• Booking, inquiry, and customer support details.
• Any message you submit through forms, WhatsApp, chatbot, or email.

Information Collected Automatically

• Device and browser information.
• IP address, pages visited, and interaction data.
• Cookies and similar tracking technologies.

2. How We Use Your Information

• To respond to inquiries and provide requested services.
• To schedule sessions, process service requests, and provide support.
• To improve our website, service experience, and chatbot support flow.
• To send operational updates and important service notices.
• To comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process personal data based on one or more of the following: consent, performance of a contract, compliance with legal obligations, and our legitimate business interests.

4. Data Sharing

We may share data with trusted service providers only when necessary, including:

• Website hosting and technical support providers.
• Customer communication tools (including chatbot and messaging platforms).
• Payment and billing partners, where applicable.
• Regulators, law enforcement, or advisors when required by law.

5. Data Retention

We retain personal data only for as long as necessary for the purposes stated in this policy, unless a longer retention period is required by applicable law.

6. Security Measures

We apply reasonable administrative, technical, and organizational safeguards to protect your data. No system is fully risk-free, but we continuously improve our controls to reduce unauthorized access or misuse.

7. Your Rights

Subject to applicable law, you may request to:

• Access or correct your personal data.
• Withdraw consent for specific processing activities.
• Request deletion of data where legally permissible.
• Limit or object to processing in certain circumstances.

8. Third-Party Services

Our website may include third-party tools, links, or integrations. Their privacy practices are governed by their own policies, and we recommend reviewing them directly.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

For privacy requests or questions, contact us at:
Triniti AI Technologies Sdn Bhd
Email: cs@tarabot.com.my
Phone: +6012 665 8803