Delete your account

Request account deletion

Tarabot Membership is operated by Triniti AI Technologies Sdn Bhd (202501043661 / 1645069-U). Send your request to our customer support team:

Email an account deletion request

This opens your email app. Review and send the message to submit your request. If an email app does not open, email cs@tarabot.com.my with the subject Tarabot Membership account deletion request.

How to request deletion

1. Include the mobile number registered to your Tarabot account, with its country code, and the name on your account.
2. Clearly state that you want to delete your account and its associated personal data.
3. Our team will contact you to verify ownership before processing the request. If you no longer have access to your registered number, explain this in your email so our team can help.

Do not include passwords, SMS verification codes, payment card details or identity documents in your initial email.

Delete from the app or by email

In the Android app, open Profile → Privacy & Security → Delete account and follow the confirmation steps. If you cannot use the app, the email request above provides an alternative.

What account deletion means

Your deletion request covers the account and its associated personal data, not just temporary deactivation. This includes:

• Your active membership profile and contact details, which are removed or anonymised in the account record.
• Sign-in sessions and registered push-notification devices, which are revoked.
• Personal data associated with bookings, TaraCredits and membership activity, except records that must be retained for the purposes below.

The retention exceptions below also apply to requests submitted through the app.

Deleting an account permanently ends access to its membership benefits, bookings and TaraCredits. If you have an upcoming booking, an unused credit balance or a payment query, mention it in your request so support can explain the effect before deletion. Refunds are handled under our Refund Policy.

Records retained after deletion

Account deletion can leave the following restricted records where required for legal, accounting, fraud-prevention or security purposes:

• An encrypted deletion-audit record containing the former account ID and contact details, deletion date and time, IP address, user-agent, device operating system/model, app version and deletion reason.
• Limited transaction records needed for accounting, legal obligations or payment disputes.

These retained records are not available through the deleted account. Account anonymisation does not mean that the retained deletion-audit record contains no personal data.

Data retention and processing time

Our Privacy Policy states that personal data is retained only as long as necessary for its stated purposes, unless a longer period is required by applicable law.

Ask our support team which records must be retained, why they are retained, and the applicable retention and deletion timeframes for your account.

Need help?

Email cs@tarabot.com.my or call +60 12-665 8803 / +6018 288 4406. You can make the request by email even if you have already uninstalled Tarabot.